Collection of personal information
Best Practice Network collects and holds personal information from clients, customers, employees, contractors and other individuals. We collect and hold this information when it is necessary for business purposes.
The personal information Best Practice Network collects and holds relates to the contact details and organisational roles of our clients, suppliers and other business contacts. Generally, this information includes names, addresses, telephone numbers, e-mail addresses and job titles.
We collect most information directly from individuals when we deal with them. The personal information we collect may be provided in forms filled out by individuals, face to face meetings, email messages, telephone conversations or by third parties. If you contact us, we may keep a record of that contact.
Use of personal information
The main purposes for which we collect, hold and use personal information are:
- To provide our services
- To respond to an individual’s request
- To maintain contact with clients
- To keep clients and other contacts informed of the services we offer and industry developments that may be of interest to them, and to notify them of service offerings, seminars and other events we are holding
- For general management and reporting purposes, such as invoicing and account management
- For recruitment purposes
- For purposes related to the employment of our personnel and providing internal services to our staff
- Other purposes related to our business
We may collect, hold and use personal information about individuals to market our services, including by email. However, individuals have the opportunity to elect not to receive further marketing information from us by directly emailing Best Practice Network.
Employee records are not generally subject to the Privacy Act and therefore this policy may not apply to the handling of information about employees by Best Practice Network. For information about our practices relating to employee information, please contact us directly.
Disclosure of personal information
Best Practice Network does not routinely disclose personal information to other organisations unless:
- Use or disclosure is permitted by this policy
- We believe it is necessary to provide you with a product or service which you have requested
Except as set out in this policy, we do not sell to or trade personal information with third parties.
Best Practice Network also uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Best Practice Network will sometimes have access to personal information held by Best Practice Network and may collect or use it from or on behalf of Best Practice Network. This may include, but is not limited to travel service providers, mail houses, off-site security storage providers, information technology providers, event managers, credit managers and debt collecting agencies. We require our service providers to adhere to our privacy guidelines and not to keep, use or disclose personal information we provide to them for any unauthorised purposes.
Privacy on our websites and applications
This policy also applies to any personal information we collect via our websites, including bestpracticenetwork.com.au, and applications including mobile applications. In addition to personal information you provide to us directly (such as where you make a request or complete a registration form), Best Practice Network may also collect personal information from you via its applications and websites.
In order to properly manage our websites and applications, we may log certain statistics about the users of the facilities, for example the users’ domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites and applications present the best possible navigational experience for users.
Security of personal information
Depending on the purpose for which we have collected personal information (for example, registration for a Best Practice Network event or a request for particular information or material), we may store some of the information electronically in the Best Practice Network customer relationship management system. Some or all of this personal information may be available to Directors and authorized staff and Contractors of TXM Lean Solutions and Best Practice Network for use in accordance with this policy.
Best Practice Network will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard copy, and to keep this information accurate and up to date. We also require our employees to respect the confidentiality of any personal information held by Best Practice Network. Employees and contractors are bound by confidentiality agreements that include their responsibility to keep client data private.
Access to information
We will provide access to personal information upon request by an individual, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person’s privacy).
When you make a request to access personal information, we may require you to provide some form of identification (such as a driver’s license or passport) so we can verify that you are the person to whom the information relates.
If at any time you want to know what personal information we hold about you, you may contact us by writing to: Best Practice Network, 211/134 Cambridge Street, Collingwood, Vic 3066, Australia.
Corrections and concerns
If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us on firstname.lastname@example.org and we will try to resolve those concerns.
If you wish to have your personal information deleted, please let us know in writing and send it to:
Best Practice Network, 211/134 Cambridge Street, Collingwood, Vic 3066, Australia.
We will take reasonable steps to delete it (unless we need to keep it for legal or auditing purposes).